Head Of Business Development And Innovation@ MTR Corporation Limited 香港鐵路有限公司
Folkestone, Kent, United Kingdom
Kevin Philpott
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FlashIntel GPTKevin Philpott is a highly experienced professional with 23.2 years of work experience in various roles. He has a strong background in customer service, customer satisfaction, and analysis. Currently, he serves as the Head of Customer Service Development at London Overground Rail Operations Ltd (LOROL) in the United Kingdom. Throughout his career, Kevin has held positions such as Head of People Engagement and Customer Service Development Manager at LOROL and Service Quality Manager at Eurostar. He has also worked as a Trainee at Xiang Gang Tie Lu You Xian Gong Si and as a Trainee at Xian Gong Si.
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About
Head of Customer Service Development at London Overground Rail Operations Ltd (LOROL)
Work Experience
Head Of Business Development And Innovation
Truck Transportation
Kevin Philpott's Professional Milestones
- International Train Manager And On Board Services Trainer And Train Manager Mentor (2000-08-01~2008-11-01): Empowering global train managers to provide essential support and mentorship to enhance the performance and efficiency of international trains.
- Customer Service Development Manager (2011-01-01~2014-07-01): Implementing effective feedback protocols to enhance customer satisfaction and improve overall customer satisfaction.
Skill
Customer Service
Customer Satisfaction
Customer Experience
Analysis
Customer Insight
Efqm Excellence Model
Project Management
Business Process Improvement
Customer Information
Passenger Information During Disruption
Certification
Colleagues
Victor Gane
Startup Founder | Product And Business Leader
Angus Lee
Chief Executive Officer
Ivan Lai
chief executive officer at metro trains sydney mar 18-aug 19 head of operations -international business at mtr corporation hong kong aug 19- date
Damian Lum
chief data & analytics officer | director it transformation | chief architect | cio ea md&a governance - advisory | delivering impactful outcomes business value
Wai-yin Wan
Chief Information Officer
Other Named Kevin Philpott
Frequently asked questions
We found 3 Kevin Philpott's email addresses
Kevin Philpott's social media include: Linkedin,
Kevin Philpott works for MTR Corporation Limited 香港鐵路有限公司
Kevin Philpott's role in MTR Corporation Limited 香港鐵路有限公司 is Head Of Business Development And Innovation
Kevin Philpott works in the industry of Truck Transportation
Kevin Philpott's colleagues are Victor Gane,Angus Lee,Ivan Lai
Kevin Philpott's latest job experience is Head Of Business Development And Innovation at MTR Corporation Limited 香港鐵路有限公司
