Kevin Roskopf

Kevin Roskopf | Customer Experience, Leadership, Digital Marketing & Sales | ✉ [email protected] | ☏ 414.600.9450 Customer Experience thought leader with eCommerce marketing design, CRM leadership and operations process improvement ownership. Champion for voice of customer to be the motive of process improvement change. Led the design and execution of User Acceptance Testing, regression, and production validation. Excellent background and demonstrated success in the implementation and training of CRM (Salesforce.com). Experience in leading sales and service teams, new business development and project implementation teams. Proven success in the development and execution of customer service strategy, eCommerce, and digital marketing plans. -SKILLS- ☑ Customer Experience ☑ Marketing Strategy ☑ Sales ☑ Leadership ☑ CRM (Salesforce.com) ☑ Voice of Customer (VOC) ☑ Public Speaking ☑ Inside Sales Leadership ☑ Customer Service Leadership ☑ Customer Service ☑ Vendor Management ☑ Team Building ☑ Training ☑ Process Improvement ☑ UI/UX Design ☑ Product ☑ Digital Marketing ☑ EMail Marketing ☑ Direct Marketing ☑ SaaS ☑ Artificial Intelligence (AI) ☑ Business Development ☑ Business Process Improvement ☑ Strategic Planning ☑ B2B | B2C | B2G ☑ eCommerce | E-Commerce ☑ Merchandising ☑ Promotions ☑ Trade Shows ☑ Project Management ☑ Building Relationships ☑ Forecasting