IT Manager@ Tokio Marine North America Services
Lee's Summit, Missouri, United States
Kimberly Richmond
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Webster University
Real-Time AI Research
FlashIntel GPT
Tell me more about Kimberly Richmond?
FlashIntel GPTKimberly Richmond is a highly experienced management professional with over 12 years of experience leading teams. She has a strong background in customer satisfaction, process improvement, call centers, and vendor management. Kimberly is skilled in process development, documenting operating procedures, and research. She excels in detail and report analysis, with a focus on team planning, staff scheduling, and shift creation. Kimberly is also adept at analyzing and reporting on historical data and trends, as well as developing forecast models and validating data to spot anomalies or outliers. She is self-educated and has a proven track record of coaching, training, and balancing both firm and fairness.
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About
Extensive management background with more than 12 years of experience leading teams. People who have worked for me say they appreciated my professionalism, guidance, and ability to make work fun. Specific skills in process development, documenting operating procedures, and research. I enjoy delving into the details and report analysis.Workforce experience includes:• Preparing and managing staff schedules• Shift creation to ensure required coverage• Analyzing and reporting on historical data and trends• Developing forecast models• Validating data to spot anomalies or outliers People skills include coaching, training, and striking the balance between being firm yet fair. My hidden talent is my ability to self-educate.
...See MoreWork Experience
IT Manager
Insurance
Kimberly Richmond's Professional Milestones
- Sr. Business Operation Analyst (2016-06-01~2021-02-01): Optimized business processes and processes, resulting in increased efficiency and cost savings.
- Sr. Operation Supervisor (2006-01-01~2008-10-01): Streamlined operational processes, increasing efficiency and reducing costs.
Education
Business Administration,
Management,
Business Administration And Management,
Master Of Business Administration,
Masters,
General
2015-2015Skill
Customer Satisfaction
Process Improvement
Call Centers
Call Center
Vendor Management
Leadership
Customer Experience
Customer Service
Team Leadership
Team Building
Six Sigma
Customer Retention
Coaching
Training
Performance Management
Workforce Management
Operations Management
Bpo
Outsourcing
Management
Contact Centers
Certification
Colleagues
Steven Gill
Vice President | Chief Information Security Officer
Lana Belotserkovsky
vp & deputy cio phly
Stephen Crone
vp it business solutions | business relationship management and business analysis
KAREN GILMER-PAUCIELLO
Chief Financial Officer | Executive Vice President
Craig Keller
president & ceo at tmna services llc
Other Named Kimberly Richmond
Frequently asked questions
We found 5 Kimberly Richmond's email addresses
We found 1 Kimberly Richmond's phone numbers
Kimberly Richmond's social media include: Linkedin,
Kimberly Richmond works for Tokio Marine North America Services
Kimberly Richmond's role in Tokio Marine North America Services is IT Manager
Kimberly Richmond works in the industry of Insurance
Kimberly Richmond's colleagues are Steven Gill,Lana Belotserkovsky,Stephen Crone
Kimberly Richmond's latest job experience is IT Manager at Tokio Marine North America Services
Kimberly Richmond's latest education in Webster University
