Kirsty Douglas

Hair and beauty sector for over 10years. Been with sky for 5 Years Iam a dedicated person who is very passionate about delivering excellent customer service. I am confident in my abilities which include dedication, listening, hearing and understanding the core issue to help me resolve problems. I am highly motivated and will always rise to any challenge that is presented to me. I am now looking to develop further within the company. Transferable skills ❖ Listening: Required to listen to customers and derive from their explanation what the issue may be. This is very important as customer can be emotional and objective handling is key. ❖ Able to work under pressure: High level complaints and constant moving and growing in a fast past environment. ❖ Passion for sharing my knowledge: Training staff and passing on knowledge to peers to help the company and the customer. ❖ Multitasking: managing heavy workloads in a fast environment with timescales, while supporting peers.