Customer Care Team Leader@ ZEISS Group
Cambridge, Cambridgeshire, United Kingdom
Kirsty Thomas
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FlashIntel GPTKirsty Thomas is an experienced Customer Care Team Lead with 13.7 years of work experience in the Optics Industry. She is skilled in contact centers, management, customer service, coaching, and teamwork. Kirsty has worked at ZEISS Group in Germany as a Customer Care Team Leader and at Booking.com in the Netherlands as a Senior Customer Service Representative. She also has experience as a Recruitment Consultant at Nurse Plus UK Ltd. Kirsty is based in Cambridge, United Kingdom.
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About
Experienced Customer Care Team Lead with a demonstrated history of working in the Optics Industry. Skilled in Contact Centers, Management, Customer Service, Coaching, and Teamwork.
Work Experience
Customer Care Team Leader
Appliances, Electrical, and Electronics Manufacturing
Kirsty Thomas's Professional Milestones
- Recruitment Consultant (2010-01-01~2012-01-01): Developed and executed effective recruitment strategies, resulting in high-quality talent acquisition and an increase in hiring rates.
- Customer Care Team Leader (2015-06-01~): Led the customer care team to deliver exceptional services, exceeding customer expectations and building a high customer satisfaction rate.
Skill
Customer Service
Management
Training
Teamwork
Team Building
Coaching
Process Improvement
Call Centers
Sap
Customer Satisfaction
Customer Relations
Sap Crm
Data Entry
Data Management
Trend Analysis
Recruitment
Interviewing
Complaint Management
Staff Scheduling
Certification
Colleagues
Zahra (Sara) Jafari
senior product owner at zeiss ag
Granit Temaj
Product Owner @ ZEISS Digital Partners | A-CSPO | Agile Development, Product Management, Agile Project Management | Mountain Enthusiast 🏔
Avijit Rastogi
technical product owner at zeiss
Tobias Rettenmaier
IT Service Owner
Ozge Yagli
Product Owner
Other Named Kirsty Thomas
Frequently asked questions
We found 1 Kirsty Thomas's email addresses
We found 1 Kirsty Thomas's phone numbers
Kirsty Thomas's social media include: Linkedin,
Kirsty Thomas works for ZEISS Group
Kirsty Thomas's role in ZEISS Group is Customer Care Team Leader
Kirsty Thomas works in the industry of Appliances, Electrical, and Electronics Manufacturing
Kirsty Thomas's colleagues are Zahra (Sara) Jafari,Granit Temaj,Avijit Rastogi
Kirsty Thomas's latest job experience is Customer Care Team Leader at ZEISS Group
