Koji Yamada
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Hokkai-Gakuen University
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FlashIntel GPTKoji Yamada is a highly experienced professional with 9.8 years of work experience in the Call Center industry. He has worked as a team manager and managed teams of 80 people to achieve targets. Koji has a strong ability to communicate with both Japan and global teams to improve customer experiences. Currently, he is the Tech Lead and supports SCCM and WSUS for enterprise customers with 6 engineers. He is skilled in both Japanese and English and has advanced knowledge of Office, SCCM, and WSUS. Koji is a valuable asset with a TOEIC Score 810 and can be contacted at [email protected].
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I experienced 8 years in Call Center industry, worked as a team manager and managed the team and members consisted of 80 people to aim at meeting a target. I communicated with both the team in Japan and global team to improve customer experiences. Also, I managed the team operations to meet KPIs and deliver better customer experiences for our customers. Currently I am Tech Lead and supporting SCCM and WSUS for enterprise customers with 6 engineers, and managing them. My capability: ・Strong communication skill both in Japanese and English ・Advanced knowledge of Office (Word, Excel, Outlook, PowerPoint) ・Advanced knowledge of SCCM and WSUS ・TOEIC Score 810 Contact:[email protected]
...See MoreWork Experience
Support Engineer
Tech Lead
Software Development
Koji Yamada's Professional Milestones
- Technician Lead: Driving exceptional technical solutions and optimizing operational efficiency through effective leadership and creative problem-solving.
- Support Engineer (2021-04-01~): Achieved high customer satisfaction ratings through exceptional problem-solving and problem-solving skills.
Education
英米語学科
2005-2009Certification
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Koji Yamada works for Microsoft
Koji Yamada's role in Microsoft is Support Engineer
Koji Yamada works in the industry of Software Development
Koji Yamada's colleagues are Alexander Virgil Popa,Zou zay dong,Adnan Thariq
Koji Yamada's latest job experience is Support Engineer at Microsoft
Koji Yamada's latest education in Hokkai-Gakuen University
