Process Specialist | Service Level Management@ Rio Tinto
Perth, Western Australia, Australia
Kristina Anne F.
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Tell me more about Kristina Anne F.?
FlashIntel GPTKristina Anne F. is a highly experienced professional with 15 years of work experience in the contact centre/IT industry. She has a strong background in customer service and support, with expertise in troubleshooting, active directory, Lotus Notes, and IT service management. Based in Australia, Kristina is known for her ability to create and improve IT Service Management practices, specializing in ServiceNow Administration, Process Management, and excellent customer service/customer satisfaction. She is a team player who is always open to new opportunities to further develop her skills.
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About
Over several years in the contact centre/IT industry, in both B2B and B2C. With an extensive knowledge of customer care and support with a wide range of experience. Always looking for new opportunities to develop my skills further. A team player but equally comfortable to work on my own initiative. Versatile Process and Customer Experience professional with focussed ability to create, improve and add value to IT Service Management practices specialising in ServiceNow Administration, Process Management, Excellent Customer Service/Customer Satisfaction and Knowledge Management.
...See MoreWork Experience
Process Specialist | Service Level Management
Mining
Kristina Anne F.'s Professional Milestones
- Service Desk Analyst (2012-02-01~2015-07-01): Provided accurate and efficient assistance to customers, resolving issues promptly and ensuring their satisfaction.
- Process (2019-07-01~): Streamlined operations, improving efficiency and reducing costs through efficient processes.
Skill
Customer Service
Troubleshooting
Active Directory
Lotus Notes
It Service Management
Technical Support
Software Documentation
System Administration
Incident Management
Itil
Citrix
Call Centers
Windows Server
Business Analysis
Windows
Networking
Analysis
Project Documentation
Servicenow
Art
Modern Art
Design
Microsoft Outlook
Microsoft Exchange
Office 365
Windows 10
Microsoft Products
Itil Certified
Knowledge Management
Certification
Colleagues
Cesar Ruiz
Product Manager | Product Owner | Project Manager | Salesforce Software Executive MBA | 3X Salesforce Certified
Nikki Adams
principal advisor - global process owner ap cm & em at rio tinto
Clint Mould
Owner
Mason Haddad
Ari Water Solutions | Production Rio Tinto | Owner/operator Classic Mercedes Hire | Property Specialist
Saumya R Shahmardani
product owner sr business analyst - itsm itom itsm spm
Other Named Kristina Anne F.
Frequently asked questions
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We found 1 Kristina Anne F.'s phone numbers
Kristina Anne F. works for Rio Tinto
Kristina Anne F.'s role in Rio Tinto is Process Specialist | Service Level Management
Kristina Anne F. works in the industry of Mining
Kristina Anne F.'s colleagues are Cesar Ruiz,Nikki Adams,Clint Mould
Kristina Anne F.'s latest job experience is Process Specialist | Service Level Management at Rio Tinto
