watson artificial intelligence service on premise wais cognitive search ml product support project management customer support service delivery management prince2®@ IBM
A-4, Monbijou, Sector-17, Vashi, Navi Mumbai.
Kriti Vinay
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FlashIntel GPTKriti Vinay is a highly skilled professional with 17 years of experience in project management, team management, and customer satisfaction. Based in Australia, she is currently leading IBM Watson Explorer Support. With a strong technical background in Java/J2EE, XML, and Database, Kriti has successfully led the Watson explorer support team. She has also worked in the banking domain financial application software development using Java/J2EE technology and MVC framework. Kriti has a proven track record in project management, quality practices, and software configuration management.
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About
Leading IBM Watson Explorer Support, with prior experience as Project Lead/Technical Consultant, & certified as PRINCE2 Practitioner. Highly skilled in Customer Management, Product Support,Escalation Management, Project Deliverables, Change Management, Team Management, Requirement Gathering, Implementation and Software Project Management. Strong Technical background in Java/J2EE, XML & Database with Product Support, Development & Services roles. Certified Kepner-Tregoe Coach and have been mentoring Technical Support Executives along the line for better Customer support and problem resolution. 5 years of experience of leading Watson explorer support team. Prior experience of 6+ years in Banking Domain Financial application software development using Java/J2EE technology and MVC framework. Good exposure in SDLC, Product Support LifeCycle, Project Management, Quality Practices and Software Configuration Management process.
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watson artificial intelligence service on premise wais cognitive search ml product support project management customer support service delivery management prince2®
Technical Team Lead
IT Services and IT Consulting
Kriti Vinay's Professional Milestones
- Software Engineer (2006-10-01~2009-03-01): Developed cutting-edge software solutions to improve efficiency and system stability.
- Technical Team Lead (2013-09-01~): Driving team productivity and efficiency, creating a positive work environment for a team with skills and expertise.
Skill
Project Management
Sdlc
Team Management
Customer Satisfaction
Business Analysis
Requirements Analysis
Requirements Gathering
Team Leadership
Xml
Oracle
Java
Java Enterprise Edition
Maven
Javascript
Testing
Ejb
Pl/sql
Hibernate
Databases
Software Development
Jsp
Software Development Life Cycle
J2ee
Hibernate 3.1
Spring Integration
Analytical Reasoning
Filenet
Certification
Colleagues
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Kriti Vinay works for IBM
Kriti Vinay's role in IBM is watson artificial intelligence service on premise wais cognitive search ml product support project management customer support service delivery management prince2®
Kriti Vinay works in the industry of IT Services and IT Consulting
Kriti Vinay's colleagues are Tina Coombe,supriya NJ,Md Repon Repon
Kriti Vinay's latest job experience is watson artificial intelligence service on premise wais cognitive search ml product support project management customer support service delivery management prince2® at IBM
