general manager operations bfsi customer service@ Conneqt Business Solutions Limited
Bengaluru, Karnataka, India
Kumar Swamy
GET FULL PROFILE 
Real-Time AI Research
FlashIntel GPT
Tell me more about Kumar Swamy?
FlashIntel GPTKumar Swamy is a self-motivated Customer Service Professional with 19.3 years of experience in operations, quality, training, and transition management. He is currently managing Private and PSU banking and NBFC accounts in leading domestic Contact Center. Kumar has expertise in PnL People management, Change Management SLA's, and driving revenue goals across the vertical. He is skilled in cost optimization, resource fulfillment, and managing multiple accounts in customer service and sales industry. Kumar has a strong background in centralised operational governance. He has worked at Conneqt Business Solutions Limited and IBM in the United States.
For inquiries about Phone Number and Email, please click here Unlock Contact
Emails and Phone Numbers
About
A self-motivated Customer Service Professional with about 19 years of quality experience in steering Customer Service in Operations, Quality, Training and Transition Management with well-known organization. Currently managing Private and PSU banking and NBFC accounts in leading domestic Contact Center. Key expertise:- PnL People management Change Management SLA's Driving revenue goals across the vertical Client relationship Management Cost optimization Resource fulfillment Driving multiple Accounts in Customer service and Sales industry Managing Process Managers and Sr Managers to overcome process gaps and fix governance issues Centralised operational governance
...See MoreWork Experience
general manager operations bfsi customer service
General Manager
Outsourcing and Offshoring Consulting
Kumar Swamy's Professional Milestones
- Deputy Manager (2006-08-01~): Streamlined operations and contributed to the successful integration of new teams to achieve organizational objectives.
- General Manager (2019-07-01~): Driving operational excellence and implementing strategic initiatives to optimize market performance and achieve business objectives.
Skill
Customer Service
People Oriented
Performance Management
Knowledge Transfer
Employee Training
Transactional Quality
Certification
Colleagues
TS Mohan
Chief Human Resources Officer
Neeraj Tandon
Chief Executive Officer
satish narwani
Chief Executive Officer
Oleti Srinivasa
Chief Executive Officer
SHRUTI MALHOTRA (LOOKING FOR CHANGE)
Executive Assistant To Chief Executive Officer Employee Partner
Other Named Kumar Swamy
Frequently asked questions
We found 8 Kumar Swamy's email addresses
We found 1 Kumar Swamy's phone numbers
Kumar Swamy's social media include: Linkedin,
Kumar Swamy works for Conneqt Business Solutions Limited
Kumar Swamy's role in Conneqt Business Solutions Limited is general manager operations bfsi customer service
Kumar Swamy works in the industry of Outsourcing and Offshoring Consulting
Kumar Swamy's colleagues are TS Mohan,Neeraj Tandon,satish narwani
Kumar Swamy's latest job experience is general manager operations bfsi customer service at Conneqt Business Solutions Limited
