Product Manager@ Discover Financial Services
Chicago, Illinois, United States
Kyle Downey
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Oregon State University College of Business
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FlashIntel GPTKyle Downey is an experienced leader in Credit Card Operations within the Financial Services Industry with 9.3 years of work experience. He has a strong skill set in teamwork, Microsoft Excel, leadership, customer service, and Microsoft Office. Based in Chicago, Illinois, Kyle has a background in project management initiatives that improve the effectiveness and efficiency of Credit Operations processes and mitigate risk in a highly regulated environment. He has also worked in the agile framework, driving development of internal software applications and customer experiences, and leveraging data to improve delivery performance. Currently, Kyle leads a team of Product Owners, supporting multiple products that span digital customer experiences, internal front-end user interfaces, and data extraction/transfer.
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About
Experienced leader in Credit Card Operations within the Financial Services Industry. My experience has partly revolved around project management initiatives that improve the effectiveness and efficiency of our Credit Operations processes, enhance the experience for cardholders, and mitigate risk in a highly regulated environment. The other part has been within the agile framework, driving development of internal software applications and customer experiences and while leveraging data to understand and improve delivery performance. Currently in Product Management within the agile framework, I lead a team of Product Owners that work on several agile teams supporting multiple products that span digital customer experiences, internal front-end user interfaces, and data extraction/transfer.
...See MoreWork Experience
Senior Manager | Product Owner
Product Manager
Product Owner
Associate Product Manager
Product Owner, Collections Agile Release Train
Process Improvement Analyst, Collections Strategy
Process Improvement Analyst, Collections Strategy
Team Leader, Collections Operations
Intern, Collections Operations
Financial Services
Kyle Downey's Professional Milestones
- Product Owner (2018-03-01~2019-06-01): Launching a successful product that features an efficient and cohesive user experience.
- Intern, Collections Operations (2014-06-01~2014-08-01): Maintained accurate records and streamlined collections processes, enhancing efficiency and ensuring timely occurrences.
Education
Data Analytics
2022-01-01-2025-01-01Skill
Teamwork
Microsoft Excel
Leadership
Customer Service
Microsoft Office
Powerpoint
Time Management
Social Media
Team Leadership
Microsoft Word
Windows
Oracle Sql Developer
Sas Programming
Computer Proficiency
Photoshop
Public Speaking
English
Event Planning
Certification
Colleagues
Shawn Lenahan
product owner at discover
Chris Graham
sr unix cyber security engineer at discover and owner grahamco
zihadul Alam
Company Owner
Samuel BARFIELD III
Small Business Owner at Discover Financial Services
Ruth Watts
Company Owner
Other Named Kyle Downey
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Kyle Downey's social media include: Linkedin,
Kyle Downey works for Discover Financial Services
Kyle Downey's role in Discover Financial Services is Product Manager
Kyle Downey works in the industry of Financial Services
Kyle Downey's colleagues are Shawn Lenahan,Chris Graham,zihadul Alam
Kyle Downey's latest job experience is Product Manager at Discover Financial Services
Kyle Downey's latest education in Oregon State University College of Business
