Managing Director | Customer Experience@ GSA
Ashburn, Virginia, United States
Lashanda Hodge
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FlashIntel GPTLashanda Hodge is a highly experienced customer experience leader with over 15 years of experience designing customer-centered solutions. She excels in utilizing user insights, creativity, and collaboration with cross-functional teams to create compelling experiences for clients with varying needs. Lashanda leads organizations in maturing their CX capabilities and helping them grow the next generation of CX directors, strategists, and designers. She continuously improves CX engagement processes and tools to increase productivity, collaboration, and creativity. Lashanda has held various leadership positions in reputable companies such as GSA, EPAM Systems, and GE.
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About
I am a passionate customer experience leader with over 15 years of experiencedesigning customer-centered solutions. By infusing user insights, creativity and collaborating with cross functional teams, I lead the strategic creation of solutions and the design of compelling experiences for a variety of clients with varying needs. I lead organizations in maturing their CX capabilities and help grow the next generation of CX directors, strategists, and designers. I create and continuously improve CX engagement processes and tools that help increase productivity, collaboration and creativity.
...See MoreWork Experience
Managing Director | Customer Experience | Contact Center Coe
Managing Director | Customer Experience
Government Administration
Lashanda Hodge's Professional Milestones
- Senior User Experience Design Consultant (2011-11-01~2012-02-01): Creating intuitive and user-centric designs to enhance the overall user experience across various platforms.
- Managing Director | Customer Experience (2019-10-01~): Driving customer satisfaction and loyalty through innovative strategies and personalized experiences.
Education
Design,
Completed
2015-2015Skill
Usability Testing
User Centered Design
Information Architecture
Heuristic Evaluation
User Experience
Interaction Design
Accessibility
User Interface Design
User Interface
Web Analytics
Card Sorting
Wireframes
Visio
E Commerce
Web Applications
Task Analysis
Research
Analysis
Wireframing
Qualitative Research
Site Maps
User Scenarios
Technical Writing
Statistics
Competitive Analysis
Mobile Applications
Human Computer Interaction
Google Analytics
Usability Engineering
Ethnography
Axure
Iterative Design
Contextual Inquiry
Wire Framing
Prototype
User Experience Design
Strategy
User Research
Experience Design
Usability
Sketch App
Personas
Usability Design
Heuristic Analysis
Prototyping
Design Thinking
Content Management Systems
Web Design
Design Strategy
Certification
Colleagues
Amy D.
IT Project Manager | Product Owner | UX Master Certificate
Lisa Hudson
user experience digital strategist | certified agile product owner manager | business system owner | senior management & program analyst
Walfried Reiner
owner gsa asia pacific
Sarah Harmon
owner at gsa
Terry Wallbridge
owner gsa auto rentals ltd
Other Named Lashanda Hodge
Frequently asked questions
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Lashanda Hodge works for GSA
Lashanda Hodge's role in GSA is Managing Director | Customer Experience
Lashanda Hodge works in the industry of Government Administration
Lashanda Hodge's colleagues are Amy D.,Lisa Hudson,Walfried Reiner
Lashanda Hodge's latest job experience is Managing Director | Customer Experience at GSA
Lashanda Hodge's latest education in General Assembly
