Mobile In Life Service Management@ BT Group
Birmingham, Birmingham, United Kingdom
Laura Carrothers
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FlashIntel GPTLaura Carrothers is a highly experienced professional with 19.2 years of work experience in credit management, operations management, contact centers, contact center management, and incident management. Based in Birmingham, United Kingdom, Laura is responsible for managing bespoke Mobile service contracts and ensuring customer and stakeholder expectations are met. She excels in utilizing negotiation skills to reach agreements while maintaining internal and external relationships. With a strong background in the BT Group, Laura has worked in various roles, including Bt Mobile In Life Service Management and Continuity and Incident Management.
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About
Responsible for a team of 25 SPOCs, managing bespoke Mobile service contracts from Implementation, Migration and Customer Service. We proactively communicate on any Major Service Outages (MSO’s) in the network impacting our end users, ensuring customer & stakeholder expectations are managed. I work effectively utilising negotiation skills to reach agreements whilst maintaining Internal and External relationships.
Work Experience
Mobile In Life Service Management
Continuity And Incident Management
Btgs Secure Managed Contracts
Credit Management And Risk
Telecommunications
Laura Carrothers's Professional Milestones
- Credit Management And Risk (2004-08-01~2010-08-01): Implemented comprehensive credit management strategies, ensuring streamlined processes and reducing risk.
- Btgs Secure Managed Contracts (2010-08-01~2013-05-01): Improving contracts with a single source of robust secure managed contracts to ensure profitability.
Skill
Credit Management
Operations Management
Contact Centers
Contact Center Management
Incident Management
Major Incident Management
Billing Services
Sarbanes Oxley Act
Telecommunications Billing
Third Party Billing
Microsoft Excel
Microsoft Word
Customer Service
Account Management
Accounts Payable
Service Management
Secure Communications
Managed Services
Project Delivery
It Service Management
Stakeholder Management
Change Management
Business Transformation
Service Delivery
Mobile Devices
Certification
Colleagues
Other Named Laura Carrothers
Frequently asked questions
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Laura Carrothers's social media include: Linkedin,
Laura Carrothers works for BT Group
Laura Carrothers's role in BT Group is Mobile In Life Service Management
Laura Carrothers works in the industry of Telecommunications
Laura Carrothers's colleagues are Aditi Dhyani,Deepak Singh,Samiran Samiran
Laura Carrothers's latest job experience is Mobile In Life Service Management at BT Group
