Laura Gravenor
Branch Manager@ NatWest Bank
West Midlands, England, United Kingdom
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Laura Gravenor is a highly experienced professional with 24.3 years of work experience in retail banking, customer service, and branch management. She has a strong background in sales, performance management, coaching, and relationship management. Based in Birmingham, United Kingdom, Laura has worked in various roles such as Telephony Mortgage Officer, Customer Advisor, and Branch Manager. She has managed different locations with a focus on people management, customer service, and maintaining a strong control and compliant environment.
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Emails and Phone Numbers

@nwolb.com
@rbs.co.uk
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About

I have 15 years of retail banking experience across a variety of roles such as Telephony Mortgage Officer, Customer Advisor and for the last 8 years, Branch Manager. Over this time I have managed different sized locations with emphasis on people management, customer service, income contribution and maintaining a strong control and compliant environment.

Work Experience

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1042
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Laura Gravenor's Professional Milestones

  • Customer Advisor (2004-08-01~2005-08-01): Provided exceptional support to clients, resulting in increased satisfaction and loyalty.
  • Branch Manager (2006-06-01~): Implemented new strategies to streamline operations and drive revenue growth.