technical account manager at five9@ Five9
Philadelphia, Pennsylvania, United States
Laura Groth
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Millersville University of Pennsylvania
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Tell me more about Laura Groth?
FlashIntel GPTLaura Groth is a highly experienced IT professional with over 16 years of experience in the field. She has a strong skill set in help desk support, windows server, call centers, vendor management, and Windows 7. Based in the United States, Laura is known for her ability to work well independently or as part of a team. She has a proven track record of providing IT support in a Contact Center environment, including basic SQL knowledge, QD software releases, and end user application support. Laura's expertise also extends to managing international help desk teams and systems and telephony support.
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About
More than sixteen years experience in the Information Technology field. I love a good challenge. If I do not know the answer, I’ll find it or figure it out. I work well independently or as part of a team. I am always learning and improving my job skills. I have over 11 years of IT support in a Contact Center environment. Skill and Experience Areas include: basic SQL knowledge, QD software releases, end user application support, vendor liaison, management of international Help Desk team, systems and telephony support of international call center environment, Windows Server support, Windows Desktop support, Microsoft Exchange, healthcare and care management application implementation, support and triage.
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technical account manager at five9
Software Development
Laura Groth's Professional Milestones
- Software Implementation Specialist (2015-05-01~): Developed and implemented comprehensive software solutions using software solutions, improving user experience and maximizing organizational performance.
- technical account manager at five9 (2017-02-01~): Growing client base and driving sales growth by building strong relationships with key clients and delivering exceptional customer service.
Education
Social Work
567993600-725846400Skill
Help Desk Support
Windows Server
Call Centers
Vendor Management
Windows 7
Leadership
Technical Support
Active Directory
Antivirus
Customer Experience
Windows Xp
Microsoft Exchange
Information Technology
Contact Centers
Windows Xp Pro
Symantec Backup
Sql
Certification
Colleagues
Colby Clark
Enterprise Solution Consulting Leader
Mike Burkland
Chairman | Chief Executive Officer
Andy Dignan
Chief Operating Officer
Lori Wetzel
Senior Executive Assistant To Chief Operating Officer | Senior Vice President Global Partner Organization
Linda Chiappetta
Customer Focus | Dynamic | Small Business Owner | Passionate
Other Named Laura Groth
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Laura Groth works for Five9
Laura Groth's role in Five9 is technical account manager at five9
Laura Groth works in the industry of Software Development
Laura Groth's colleagues are Colby Clark,Mike Burkland,Andy Dignan
Laura Groth's latest job experience is technical account manager at five9 at Five9
Laura Groth's latest education in Millersville University of Pennsylvania
