Service Recovery Specialist@ Teleperformance
Central Luzon, Philippines
Laurel Nemenzo
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St. Paul University Philippines
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Tell me more about Laurel Nemenzo?
FlashIntel GPTLaurel Nemenzo is a Service Recovery Specialist at Teleperformance with 14.4 years of experience. Based in the Philippines, Laurel possesses a wide range of skills including BPO, technical support, ITIL, and programming. With a strong background in call centers and outsourcing, Laurel has expertise in service delivery, team management, and training. Laurel has worked at Teleperformance in France as a Service Recovery Specialist, focusing on customer service. Prior to that, Laurel served as a Technical Support Representative.
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About
Service Recovery Specialist at Teleperformance
Work Experience
Service Recovery Specialist
Outsourcing and Offshoring Consulting
Laurel Nemenzo's Professional Milestones
- Service Recovery Specialist (2010-05-01~): Executing efficient service recovery processes, minimizing downtime and improving customer satisfaction.
Education
Bachelors
2002-2006Skill
Bpo
Technical Support
Itil
Adsl
Call Centers
Outsourcing
Programming
Service Delivery
Service Desk
Team Management
Training
Windows
Wireless Networking
Networking
Operations Management
Sla
Troubleshooting
Performance Management
Certification
Colleagues
bukola john
Business Owner
Jae vie
Business Owner sa Teleperformance
Tanmay maurya
Business Owner
Shaneke Roach
Customer Service Representative | 120 Hours TEFL Certification L Business Owner
Berksu Mehmetcik
Technical Support Specialist | Business Owner | Digital Marketing
Other Named Laurel Nemenzo
Frequently asked questions
We found 2 Laurel Nemenzo's email addresses
Laurel Nemenzo works for Teleperformance
Laurel Nemenzo's role in Teleperformance is Service Recovery Specialist
Laurel Nemenzo works in the industry of Outsourcing and Offshoring Consulting
Laurel Nemenzo's colleagues are bukola john,Jae vie,Tanmay maurya
Laurel Nemenzo's latest job experience is Service Recovery Specialist at Teleperformance
Laurel Nemenzo's latest education in St. Paul University Philippines
