Head Of IT Service And Operations@ XMA
Blackburn, Blackburn With Darwen, United Kingdom
Laurence Lai
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St. Bede's College, Manchester
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FlashIntel GPTLaurence Lai is a highly experienced IT Executive with 28.5 years of work experience. He has a diverse skill set that includes management, disaster recovery, servers, account management, and new business development. Laurence has a proven track record of delivering business value and excellent customer service, creating a culture of success at the service desk. He has worked in various roles, including Service Desk Manager at Exertis UK and IT and Facilities Manager at FOOTASYLUM. Laurence is based in the United Kingdom and has a proven track record of delivering business value and excellent customer service.
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About
A people focused IT Executive with a proven track record in delivering business value and excellent customer service by creating a culture of success at the service desk through process, best practice, motivation, engagement, development and continual service improvement.
Work Experience
Head Of IT Service And Operations
IT Services and IT Consulting
Laurence Lai's Professional Milestones
- European I.t Administrator (2000-01-01~2006-09-01): Streamlining IT processes and improving productivity across European operations.
- Service Desk Manager (2014-11-01~): Successfully implemented new software solutions, improving efficiency and customer satisfaction.
Education
Skill
Management
Disaster Recovery
Servers
Account Management
New Business Development
Business Continuity
Project Management
Information Technology
Business Strategy
Strategic Planning
Marketing Strategy
Business Development
Training
It Service Management
Itil Service Strategy
Service Desk Management
It Management
Business Planning
Cloud Computing
Six Sigma Green Belt
Customer Experience
Customer Insight
Incident Management
Analytical Skills
Service Level Agreements
Troubleshooting
First Aid
Itil
Service Desk
Microsoft Exchange
Team Building
Customer Service
Customer Engagement
Team Leadership
Team Management
Executive Management
People Management
Service Improvement
Kpi Dashboards
Kpi Reports
Kpi Implementation
Service Levels
Mental Health First Aid
Coaching And Mentoring
Business Acumen
Multiple Sites
Diversity And Inclusion
Equality And Diversity
Analytical Reasoning
Microsoft 365
Certification
Colleagues
Lea-Ann McLean - M.B.A , FCIPD.
Chief People Officer
Terry Chana
customer success director @ xma | innovation strategist | connecting customer employee & brand experiences
Lucas Stone
Founder | Managing Director
Tony Taylor
chief financial officer – helping xma and its customers realise ambitions
Dave Crocker
Vice President | General Manager
Other Named Laurence Lai
Frequently asked questions
We found 2 Laurence Lai's email addresses
We found 2 Laurence Lai's phone numbers
Laurence Lai's social media include: Linkedin,
Laurence Lai works for XMA
Laurence Lai's role in XMA is Head Of IT Service And Operations
Laurence Lai works in the industry of IT Services and IT Consulting
Laurence Lai's colleagues are Lea-Ann McLean - M.B.A , FCIPD.,Terry Chana,Lucas Stone
Laurence Lai's latest job experience is Head Of IT Service And Operations at XMA
Laurence Lai's latest education in St. Bede's College, Manchester
