Customer Care Process Manager@ VWR, part of Avantor
Suwanee, Georgia, United States
Laurie Buckley
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Kaplan College
Real-Time AI Research
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FlashIntel GPTLaurie Buckley is a highly experienced professional with 35.6 years of work experience. She possesses a wide range of skills including account management, business development, leadership, sales operations, and cross-functional team leadership. Based in Suwanee, Georgia, Laurie is responsible for managing a Customer Service process/segment and team(s) of Customer Service Supervisors, Representatives, Team Leads, and Specialists. She is responsible for leading individuals and teams to achieve performance goals while ensuring policies and practices are followed correctly. Laurie is responsible for developing procedures, establishing standards, and administering activities to effectively respond to customer requests and requirements. She is also responsible for interviewing, hiring, developing employees' skills, and collaborating with sales, customers,
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Responsible for managing a Customer Service process/segment and team(s) of Customer Service Supervisors, Representatives, Team Leads and Specialists. Taking full responsibility for the development, implementation and oversight of a business process segment. Leads individuals and teams to achieve performance goals while ensuring policies and practices are followed correctly. Develops procedures, establishes standards and administers activities to effectively respond to customer requests, requirements and drives for solutions. Responsible for interviewing, hiring, developing employees’ skills and talent. Collaborates with Sales, customers, and other business segments to improve processes, customer service, sales force productivity and drive sales.
...See MoreWork Experience
Customer Care Process Manager
Biotechnology Research
Laurie Buckley's Professional Milestones
- Customer Care Process Manager (1988-04-01~): Streamlined customer care processes, improving efficiency and improving quality of service.
Education
Skill
Account Management
Business Development
Leadership
Sales Operations
Cross Functional Team Leadership
Customer Service
New Business Development
Sales Process
Team Building
Certification
Colleagues
Antonio Maconi
Managing Director | Chief Financial Officer | MBA | Auditor
Julie Davis
Owner
Maggie Green
Executive Assistant To President And Chief Executive Officer
Greg Cowan
Senior Vice President Chief Financial Officer
Serge Karolak
Chief Financial Officer
Other Named Laurie Buckley
Frequently asked questions
We found 4 Laurie Buckley's email addresses
We found 1 Laurie Buckley's phone numbers
Laurie Buckley's social media include: Linkedin,
Laurie Buckley works for VWR, part of Avantor
Laurie Buckley's role in VWR, part of Avantor is Customer Care Process Manager
Laurie Buckley works in the industry of Biotechnology Research
Laurie Buckley's colleagues are Antonio Maconi,Julie Davis,Maggie Green
Laurie Buckley's latest job experience is Customer Care Process Manager at VWR, part of Avantor
Laurie Buckley's latest education in Kaplan College
