Service Program Manager@ Verizon
Charlotte, North Carolina, United States
Laverne Dean
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Virginia Commonwealth University
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FlashIntel GPTLaverne Dean is a highly experienced telecommunications professional with over twenty-five years of experience. She has a strong background in project and account management, with expertise in MPLS, VoIP, ITIL, and data center management. Laverne is known for her exceptional customer service and ability to quickly deliver projects within project parameters and goals. She is highly organized and detail-oriented, with a focus on sales and profit objections. Laverne has worked at Verizon as a Service Program Manager and Financial Service Manager, as well as at MCI Corporation as an Implementation Consultant.
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About
Offering over twenty-five years of telecommunications experience with emphasis in project and account management. Ability to thoroughly research and analyze situations, propose creative solutions and bring projects to completion quickly within project parameters and goals. Recognized by upper management co-workers and customer for superior customer service and expert management of documentation. Highly organized and detail oriented while focused on sales and profit objections.
Work Experience
Service Program Manager
Financial Service Manager
IT Services and IT Consulting
Laverne Dean's Professional Milestones
- Service Program Manager (2012-12-01~): Developed and implemented a comprehensive service program, achieving measurable results and enhancing client satisfaction.
- Financial Service Manager (2000-10-01~2012-12-01): Developed and implemented strategies to streamline operations and improve financial performance.
Education
Business Administration,
Management,
Business Administration And Management
1991-1994Skill
Telecommunications
Mpls
Voip
Itil
Data Center
Ip
Unified Communications
Managed Services
Wireless
Telephony
Service Delivery
Call Centers
Wan
Pre Sales
Vendor Management
Certification
Colleagues
ShreeHarsha. S. M
sr it technical program manager scrum master product owner agile plm admin at verizon wireless
Matt Wilkerson
Owner
Theo Dawe
Owner at Five Star Pro Cleaning Inc.
Muni Prabaharan M
Leading Process Excellence through Lean Six Sigma with Statistical Data Analysis (Master Black Belt), Agile (Process Owner) & Design Thinking | Authored 27 Papers, 4 Articles, 2 Books & 1 Chapter | Speaker of 9+ Summits
Diana Moran
Customer Experience Intern
Other Named Laverne Dean
Frequently asked questions
We found 3 Laverne Dean's email addresses
We found 1 Laverne Dean's phone numbers
Laverne Dean's social media include: Linkedin,
Laverne Dean works for Verizon
Laverne Dean's role in Verizon is Service Program Manager
Laverne Dean works in the industry of IT Services and IT Consulting
Laverne Dean's colleagues are ShreeHarsha. S. M,Matt Wilkerson,Theo Dawe
Laverne Dean's latest job experience is Service Program Manager at Verizon
Laverne Dean's latest education in Virginia Commonwealth University
