Lawdin Mario Saldanha

Professional Overview Experienced, result-driven & commercially-astute, with 15+ years of experience in building & revitalising businesses in competitive B2B, B2C, catering, facilities, health, education, public, SME & corporate markets. Adept at driving business scale-up and success, securing board-level ‘buy-in’ for investment, developing key account customers and profitable revenue channels. A strong record of achieving core commercial goals. Communicates a clear operational vision for business, providing leadership to the senior management team and executing the strategy and mission from a highly-visible position. Focuses teams on profitability. Passionate about fantastic customer service, with ability to leverage a wide network of industry contacts, delivering improved satisfaction ratings & KPIs. Builds trusted relationships with boards, customers & investors. Inspiring & approachable as a Business Leader, building empowered working environments, setting KPIs and goals, enabling people to grow by developing and energising motivated & high-performing teams of staff. Able to deliver a step-change in business culture, with an optimised blend of customer-focus & operational excellence, along with a strong understanding of the needs, aspirations and requirements of key customers. Recognised for streamlining operations, maximising assets in personnel & facilities, and boosting revenue. Key Skills & Expertise Strategic Operations Leadership Business Planning & Development Budget, P&L Control & Forecasting Multi-Site Operations Management Quality Control & H&S Procedures Operational Excellence Strategy Business Process Streamlining Continuous Improvement Culture New EPOS System Implementation Operational Productivity Increase Building Highly-Effective Teams Talent Development & Retention Catering Facilities Management Client Relationship Strengthening Revenue Growth & Cost Efficiency