Leah L. Dennis

Assisting customers allow me to demonstrate my excellent customer service skills and processes to quickly and efficiently respond to and resolve technical queries, navigation and best-practice solutions. Patience is indeed a virtue. I take pride in the empathy and patience I exude while assisting customers. The ability to discern their individual needs and level of support required puts the customer at ease; resulting in a pleasurable support experience. My research and investigative skills prove to be an asset when the need to escalate data or application issues arise. The wait time for the customer is greatly reduced when second-level support is provided with as much pertinent information related to the issue to assist in their resolution. Strong attention to detail and excellent written communication skills. I have over 5 years copy editing/proofreading experience which attributes to my ability to recognize spelling or grammatical errors in a body of work at first glance or revise a sentence, paragraph or document for better comprehension. My demonstrated ability work independently, as well as comprehend, learn quickly and willingness to obtain functional knowledge and understanding lends to requests from management to train newly-hired associates. I am very personable and a demonstrated team player. My tact, professionalism and optimism meshes well in a team environment. I have an excellent rapport with my direct team as well as management at all levels. Internal and external customers often request my personal assistance.