Leigh Valentine
ict support technician at plymouth hospitals nhs trust@ Plymouth Hospitals NHS Trust
Greater Plymouth Area
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Leigh Valentine is a highly experienced professional with 19 years of work experience. She has worked for the NHS and the NHS for the past eight years in IT roles. Leigh is known for her expertise in phone IT support and customer service, as well as her confident nature. She is a trainer who excels in front of classrooms and delivers training and presentations. Leigh has also developed e-learning techniques and has developed skills in graphic design and editing. She is also an amateur writer and has a passion for creating training materials.
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Emails and Phone Numbers

@plymouthhospitals.nhs.uk
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About

I have worked for eleven years since graduating from the University of Reading after studying Film and Theatre. The majority of this time I have worked for the NHS, and for the last eight years in IT roles. I have extensive experience in over the phone IT support and customer service, and am an experienced trainer, who's confident and knowledgeable nature makes me the ideal candidate to stand up in front of classrooms and deliver training and presentations. I have experience developing e-learning, to the extent that I have introduced new methods of learning in our NHS Trust to help engage users and promote new systems, including games and scenario based learning, which earned me a recognising excellence nomination for my work. Although I do not work in Film and Theatre after studying it, I keep my interests in this field active from a hobby point of view, volunteering as a costumer for various charities where I interact with people of all ages and play various roles, as well as volunteering for amateur films. I also edit photographs for a hobby and have built up skills in basic graphic design and editing, which I bring to my training and e-learning in the development of materials. I'm also an amateur writer and have experience writing both fiction from a hobby point of view and non-fiction for creating training materials in the work place.

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Work Experience

PL6 8DH, GB

Hospitals and Health Care

628
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Leigh Valentine's Professional Milestones

  • Information And Communication Technology Support Technician (2011-06-01~): Provided technical assistance to effectively solve IT issues, ensuring smooth operations and enhanced customer satisfaction.
  • Call Centre Analyst (2013-01-01~2017-01-01): Optimized call center operations, increasing customer satisfaction and enhancing customer loyalty.
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Education

University of Reading
University of Reading

Film And Theatre

2005-2008