Leila Bardien

I am an experienced manager with a demonstrated history of working in the staffing and recruiting industry. Skilled in Operations Management, Complaint Management, Sales Management, Compliance, Training and Development, and Events and function coordination in the Hospitality Industry. I am a strong and approachable professional with the eagerness to continually learn and self develop. My skills, interests and experience including the following: Managing a team of recruitment consultants in terms of conduct and performance Setting and Managing the Key Performance Indicators and ensure the achievement thereof through training and development Client Prospecting, retention and complaints management Customer / Client service Customer/ Client visits for relationship growth and maintenance Keeping up to date and ensuring compliance to South African Labour Law & various governing bodies Reporting to senior company management on consultant performance and achievements and sales figures and ensuring compliance with all governing bodies affiliated to the medical industry. Managing Candidate applications and performance, as well as Disciplinary hearings and outcomes, in line with the South African Labour Law Staff Management and development Sales Strategies and implementation Assisting Guests to make bookings for experiences at various facilities and assisting guests with payments thereof using various Apps. Answering general estate queries via telephone and various internet apps and sources. Assist in group events and bookings and large functions. Dealing with unhappy and happy customers. Keeping updated with the all experiences and new developments of facilities and its subsidiaries for customer information and marketing Event Management and co-ordination (all encompassing)