Leisha Houston
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FlashIntel GPTLeisha Houston is a Senior Operations Manager with over 20 years of management experience. She has worked in various industries including technology, insurance, and gaming. Leisha has a successful track record of leading and managing large teams, demonstrating success in homeworking solutions and the virtual contact center environment. She has extensive knowledge of customer service and work process/procedures to ensure standardized service delivery. Leisha has held managerial positions at Capita, Firstsource, TeleTech Philippines, and TTEC. She is currently based in Belfast, Northern Ireland.
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About
A Senior Operations Manager, with over 20 years management experience, gained across various industry sectors, including technology, insurance and gaming. My career spans public/private organisations and Business Outsource Process Industry BPO. A macro/micro approach to business has enabled me to manage strategically whilst working to bring out the best in: people; processes and technology. Specialities: Successful track record of leading and managing large teams. Demonstrable success in Homeworking Solutions and the virtual contact centre environment. In depth knowledge of customer service, and work process/procedures to ensure a standardised service delivery.
...See MoreWork Experience
Manager
IT Services and IT Consulting
Leisha Houston's Professional Milestones
- Team Manager (1995-01-01~1997-01-01): Developed and implemented comprehensive training programs to enhance team performance and drive overall training excellence.
- Operations Manager (2005-11-01~2012-03-01): Streamlined operational processes, increasing efficiency and reducing costs.
Skill
Call Center
Operations Management
Outsourcing
Employee Relations
Employee Engagement
Homeworking Management
Performance Management
Call Centers
Management
Workforce Management
Certification
Colleagues
Lukas Coxall
b2b advisor dog owner & arsenal fan
Ankit Sharma
Senior Business Analyst at Capita | Certified Scrum Product Owner
Ren Freer
Product Owner / Mortgage Business Analyst
Ben Morris
owner capita resourcing
Victor Sanam
Product Owner
Other Named Leisha Houston
Frequently asked questions
We found 4 Leisha Houston's email addresses
We found 2 Leisha Houston's phone numbers
Leisha Houston's social media include: Linkedin,
Leisha Houston works for Capita
Leisha Houston's role in Capita is Manager
Leisha Houston works in the industry of IT Services and IT Consulting
Leisha Houston's colleagues are Lukas Coxall,Ankit Sharma,Ren Freer
Leisha Houston's latest job experience is Manager at Capita
