Technical Curriculum Developer@ ServiceNow
San Diego, California, United States
Lena Laughlin
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FlashIntel GPTLena Laughlin is a highly experienced learning and development professional with 12.9 years of work experience. She possesses a wide range of skills including customer service, leadership, call centers, employee training, and team building. Based in the United States, Lena has a proven track record of success in various industries such as customer service, finance, and technology. She is known for her ability to launch training and change management programs that generate record-setting results and improve processes while cutting costs. Lena is also skilled in presentation, documentation, job aid creation, instructor-led training, learning program development, learning management systems, eLearning, content development, performance coaching, and cross-functional team leadership.
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About
As a learning and development professional, I have repeated success guiding all aspects of team training, onboarding, and mentorship as a motivational leader in customer service, finance, and technology.Moreover, I have a talent for launching training and change management programs that generate record-setting results and improve processes while cutting costs. I am an expert in presentation, documentation, job aid creation, instructor-led training (ILT), learning program development, learning management systems (LMS), eLearning, content development, performance coaching, and cross-functional team leadership.
...See MoreWork Experience
Technical Curriculum Developer
Software Development
Lena Laughlin's Professional Milestones
- Customer Care Supervisor And Bilingual Co-brand Supervisor (2013-03-01~2014-06-01): Developed and implemented effective product strategies, enhancing customer satisfaction and enhancing business engagement.
- Customer Care Associate (2010-11-01~2011-11-01): Provided exceptional care and assistance, elevating customer satisfaction and loyalty.
Skill
Customer Service
Leadership
Call Centers
Employee Training
Team Building
Customer Experience
Coaching
Customer Satisfaction
Sales
Management
Customer Retention
Credit Cards
Program Management
Teamwork
Bilingual English/spanish
Community Involvement
Voice Of The Customer
Microsoft Office
Banking
Crm
Performance Management
Training
Onboarding
Curriculum Development
Program Development
Process Improvements
E Learning
Operations Management
Change Management
Learning Management Systems
Team Leadership
Professional Development
Mentorship
Presentations
Instructor Led Training
Performance Coaching
Cross Functional Leadership
Learning Program Development
Orientation
Team Training
Resource Allocation
Blended Learning Programs
Certification
Colleagues
Glenn Turnham
Technology Initiative Lead | Product Owner | Technology Experience Designer
Aman Kashyap
Staff Servicenow Developer (SDE-3) | CSA | CAD | Ex-Oracle | Certified Scrum Product Owner (CSPO)
Jim Rally
Product Owner
Pramod Modi
Architect | Product Owner | Cloud Practitioner | Data Scientist
Arvind khot
Senior Software Engineer | CSIS | ITSM | CSSM | Certified Scrum Product Owner
Other Named Lena Laughlin
Frequently asked questions
We found 1 Lena Laughlin's phone numbers
Lena Laughlin's social media include: Linkedin,
Lena Laughlin works for ServiceNow
Lena Laughlin's role in ServiceNow is Technical Curriculum Developer
Lena Laughlin works in the industry of Software Development
Lena Laughlin's colleagues are Glenn Turnham,Aman Kashyap,Jim Rally
Lena Laughlin's latest job experience is Technical Curriculum Developer at ServiceNow
