Lenny Gumm

Operations management, customer service, and people leadership with expertise in the hospitality space. Data based decision making to improve efficiency, profitability, and growth. Create an environment for teams to reach their potential by providing a safe space to work. Technology: Google Data Analysis Professional Certificate. Proficient using; Excel, Google Sheets, Tableau, Photoshop, SQL. Oversee hardware installations and experience migrating teams to multiple hospitality software solutions including SaaS applications. Sales growth: Gather insights from guest feedback and research industry trends to create future business strategies. Build strong customer relationships to capture repeat business. Communication Skills: Write promotional material, marketing emails, and monthly reports. Public speaking at large events and daily staff meetings, provide interviews for print and TV journalists. Financial management: Analyze historical sales data to prepare annual budgets and forecast weekly business levels. Track sales reporting, inventory history, and labor costs to manage profit & loss.