AML Fraud Investigator | Anti-Money Laundering Risk@ Scotiabank
Mississauga, Ontario, Canada
Lesley-Ann Singh
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FlashIntel GPTLesley-Ann Singh is an experienced Contact Center Supervisor with over 26 years of work experience in the financial services industry. She has a strong background in coaching, communication skills, conflict resolution, risk management, and compliance. Lesley-Ann has worked at Scotiabank and BMO in various roles, including Contact Centre Assistant Manager and Customer Relations Specialist & Supervisor. She also has experience as an Inbound Call Center Representative at Innovada. Lesley-Ann is skilled in customer service, sales, and process improvement. She is based in Mississauga, Ontario, Canada.
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About
Experienced Contact Center Supervisor with a demonstrated history of providing exceptional customer service and sales in the financial services industry. Skilled in Coaching, Communication Skills, Conflict Resolution, Risk Management and Compliance. Strong banking and credit card knowledge relating to product knowledge, processes and operating systems.
Work Experience
AML Fraud Investigator | Anti-Money Laundering Risk
Banking
Lesley-Ann Singh's Professional Milestones
- Customer Relations Specialist & Supervisor (2009-09-01~2019-11-01): Empowered clients to maximize their satisfaction and loyalty through effective interpersonal communication and problem-solving skills.
- Supervisor, Senior Customer Service Specialist (1997-09-01~2004-04-01): Enhanced team productivity through effective leadership and targeted response strategies.
Skill
Banking
Customer Service
Customer Satisfaction
Customer Experience
Escalation Resolution
Credit Cards
Commercial Banking
Problem Solving
Employee Training
Avaya
Coaching
Customer Retention
Training
Call Centers
Leadership
Management
Team Leadership
Microsoft Office
Time Management
Teamwork
Team Building
Sales
Process Improvement
Change Management
Budgets
Strategic Planning
Certification
Colleagues
Rosario Angulo Sanchez
Product Owner
Abdul Al Johani
Business Owner
Pratheba Sathaiyan
Business Analyst | Product Owner | API | SQL | Reliability Clearance
zhongdong Z.
Senior Manager Product Owner
Ola Adeola, PMP®, PSPO, PSM, MBA, IFC, FIS
Scrum Master | Project Manager | Certified Product Owner
Other Named Lesley-Ann Singh
Frequently asked questions
We found 4 Lesley-Ann Singh's email addresses
We found 2 Lesley-Ann Singh's phone numbers
Lesley-Ann Singh works for Scotiabank
Lesley-Ann Singh's role in Scotiabank is AML Fraud Investigator | Anti-Money Laundering Risk
Lesley-Ann Singh works in the industry of Banking
Lesley-Ann Singh's colleagues are Rosario Angulo Sanchez,Abdul Al Johani,Pratheba Sathaiyan
Lesley-Ann Singh's latest job experience is AML Fraud Investigator | Anti-Money Laundering Risk at Scotiabank
