Levin Garcia

Over 15 years of experience on the IT Infrastructure industry Skills: ➢ Technical support on MS Servers, desktops, laptops, RF Handheld devices, voice picking devices, android and iPhones cell phones. ➢ MFP, desktop and label printers troubleshooting, maintenance and configuration. ➢ Secured print, Scan to email, SMB scan, fax forwarding. ➢ AD, DC, DHCP, DNS, MS Exchange. ➢ Microsoft windows Profile migrations. ➢ Avaya phone system administration and Avaya Digital/VoIP phone programing. ➢ TCP/IP Network (LAN,WLAN and WAN) understanding and troubleshooting. ➢ Installation and troubleshooting of network equipment such as Dell switches,SonicWall firewalls, Juniper routers, Cisco and Sonicpoint APs. ➢ Server RAIDs and iDRACs (Integrated Dell Remote Access Controller) configurations. ➢ MS Servers Administration (file shared server, users permissions, print servers),PS scripts and PS commands). ➢ QNAP - NAS installation, configuration and administration. ➢ Dell Tape backup libraries installation and administration. ➢ Cisco and Sonicpoint APs administration. ➢ Virtualization (VMware Vcenter, ESXi 6.7) implementation and administration. ➢ Veeam administration (backups and restores). ➢ Symantec backup exec administration ➢ Technical Support on Excel,Word, Outlook, Access, One drive, Powerpoint and MS teams. ➢ Office 365 (O365 Admin Center, Azure AD, Exchange AC) ➢ SharePoint Administration. ➢ MS Operating systems: Windows XP, Windows Vista, Windows 7, Windows 8.1, Windows 10, Windows Server 2000, 2003, 2008, 2012, 2016 Installations, configurations and troubleshooting. ➢ Hikvision Security Cameras implementation as well as Administration. ➢ Sonitrol Burglary Alarm and Access control system administration. ➢ Freshdesk - Helpdesk ticketing system administration. ➢ Installation and configuration of Symantec Endpoint Protection antivirus as well as SEPM (Symantec Endpoint Protection Manager) administration. ➢ Remote Support (GoTo Assist, Go to meeting, LogMein, MS Teams, RDP). ➢ JD Edwards ERP Platform user administration, DSI user administration,Vocollect user Administration. ➢ Bartender and Easy Label software Administration. ➢ IT Infrastructure project management. ➢ Sage MAS 90 ERP technical support. ➢ ADP EZ labor and payroll processing. ➢ UPS worldship and FedEx manager integrations. ➢ PC charge and EBiz merchant softwares implementation and administration. ➢ Technical mind, attention to detail and always thinking on cost effective solutions. ➢ Quick learner and hands on man. ➢ Problem-solving skills. ➢ An organised mind.