Eric Huang, PMP

I am a seasoned and hands-on Management Consultant and Business/Technical Program Manager with 10+ years of experience reinventing and growing businesses, mainly in Tech, Manufacturing, and Retail industries. My Skills and Expertise include • Consulting: Digital (Biz and IT Strategy, Omnichannel, CRM), B2B Sales (Lead Gen, Key Account, Channel, S&OP, Enablement) • Program Management: Waterfall (PMP), Agile (Scrum, Scaled Agile), Confluence, Trello, Mural, Miro, Microsoft Project • Product Management: End-to-End Software Development Life Cycle (SDLC) & Hardware Product Life Cycle • User Experience: Focus Group, User Interview, Persona, Customer Journey, UI Design (Wireframe), Usability Testing • System Implementation: Salesforce CRM (Sales Cloud, Service Cloud), Mobile App, Chatbot, Community Portal • Business Analytics: SQL & Database Schema, Flow Diagram, Python, R, Microsoft Power BI, Microsoft Excel I strategize, design, and execute projects in the US, China, India, and Taiwan, and have worked with people from East Asia (Japan, Korea, Taiwan, China, Hong Kong), Southeast Asia (Singapore, Malaysia, Indonesia, Thailand, Vietnam, Philippines), Europe (Netherlands, Germany, Spain, Czech, UK), and North America. I was the founding member of IBM Taiwan (1) Design Thinking and CX Consulting (2) Salesforce CRM solutions. I led teams of designers, consultants, and developers to build products/projects from scratch under ambiguity. I worked for large enterprises (2000+ ppl), tiny startups (3-5 ppl), and NPOs. Originally from Taiwan, I hold a dual MBA from Singapore and Japan. I am now an Information Systems Graduate Student at U.W. Foster to gain skills and perspectives in Data Analytics and Cybersecurity. Actively looking for career opportunities to contribute my strengths and make great impacts. --- 2.5 years freelance Business Consultant for Fintech / Martech / Salestech startups. 7 years seasoned Consulting and Project Manager working at the intersection of Business, Experience, and Technology, enabling Strategy and Transformation 2 years as a Product Manager in the Networking industry building new products Proactive leadership in cross-functional and cross-cultural management. Experience in end-to-end IT product/service life cycle. Strong coordination and problem-solving skills as a quick learner in a fast-paced environment. My career motivation is to contribute to “A business that enhances our life.” Be an effective leader creating and implementing innovative solutions on complex technical/business issues to make a better world.