Lindsey Chester Quiambao

I am a highly skilled, motivated, and adaptable professional with over 13 years of experience supporting trading and back-office applications developed by Refinitiv, an LSEG business. I have a strong belief in client advocacy and always strive to prioritize their needs, delivering exceptional service. My relentless commitment to achieving success for the business drives me to handle business critical and high-priority cases and incidents. My expertise lies in application implementation and troubleshooting, log reading, customer service experience, incident and case management. I have a proven track record in effectively resolving technical issues and providing support to users. I excel in incident response operations, incident reporting, and post-conflict development, ensuring efficient incident communications and critical situation management. My proficiency extends to call logging, bug fixing, and problem resolution. Throughout my career, I have demonstrated my ability to mentor and coach individuals, providing training and support for their professional growth. I have also showcased my leadership skills in managing teams and coordinating various activities such as organizing meetings, conference management, and delivering presentations at industry conferences. Furthermore, I have experience in video production and have created video and wiki tutorials to share knowledge and insights. My skills include network troubleshooting, operating system troubleshooting, technical troubleshooting, and troubleshooting errors. I am adept at internet troubleshooting, application troubleshooting, and performing root cause analysis to identify and resolve issues efficiently. With a focus on crisis management and incident response, I possess extensive experience in major incident management, critical incident management, and incident management overall. I am well-versed in incident response procedures, ensuring quick and effective resolution to minimize downtime and maintain business continuity. I am passionate about leveraging my skills and experience to contribute to the success of organizations while providing exceptional service to clients. If you are seeking a dedicated professional with a strong commitment to client satisfaction and a proven track record in application support and incident management, please reach out to me.