sr manager itsm strategy process governance and business management at altera digital health@ Altera Digital Health
Knightdale, North Carolina, United States
Lisa Flett
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University of Central Florida
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FlashIntel GPTLisa Flett is a highly experienced professional with over 28 years of expertise in the technology industry. She has held various roles, including Sr Manager ITSM Strategy, Process Governance, and Business Management. Lisa has managed implementation services teams, initiated a process improvement process, and formed a team of Client Relations Advisors. She is currently responsible for managing integration and informatics for both external and internal clients. Lisa's specialties include program management, client relations, project management, and legal settlements. She has worked for reputable companies such as Altera Digital Health, Allscripts, Misys Healthcare Systems, and GE Healthcare.
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About
Over 28 years experience in the technology industry ranging from front line implementation services to liaison for executives to clients to the current role of Program Manager of Client Informatics for ITSM Strategy and Process Governance. I have managed the implementation services team nationally (over 100 specialists and managers), initiated a process improvement process (utilizing lean six sigma), formed the a team of Client Relations Advisors to project manage our most difficult client situations and now manage integration and informatics for both our external and internal clients as well as our client portal. Specialties: Program Management, Client Relations, Project Management, Legal settlements, contract negotiation, account management (both fiscal and relationship), Process Improvement, utilization matrix
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sr manager itsm strategy process governance and business management at altera digital health
Software Development
Lisa Flett's Professional Milestones
- Implementation Specialist (1993-02-01~1994-12-01): Developing and implementing standardized processes to optimize efficiency and improve overall operational productivity.
- Upgrade Sales Specialist (2006-06-01~2006-11-01): Driving revenue growth by developing and implementing effective sales strategies.
Education
Elementary Education
441763200-599616000Skill
Process Improvement
Program Management
Healthcare Information Technology
Management
Crm
Software Implementation
Account Management
Salesforce.com
Project Management
Ehr
Healthcare
Software Documentation
Saas
Customer Satisfaction
Business Analysis
Enterprise Software
Change Management
Customer Service
Emr
Leadership
Practice Management
Business Development
Microsoft Office
Team Building
Training
Contract Negotiation
Cross Functional Team Leadership
Hl7
Vendor Management
Revenue Cycle
Hipaa
Sales
Operations Management
Consulting
Sales Process
Sdlc
Strategic Planning
Six Sigma
Cpoe
Troubleshooting
Revenue Cycle Management
Ambulatory
Sales Operations
Solution Selling
Strategic Partnerships
Product Management
Visio
Team Leadership
Healthcare Consulting
Customer Relations
Certification
Colleagues
Lisa Gillis
Principal Business Analyst/Product Owner Altera Digital Health
Feril Soni
Product Owner / Expert Business Analyst at Altera Digital Health || Certified SAFE® 5.1 POPM
Naina Luthra
product owner and a certified nutrition coach inspiring people to build a healthy lifestyle starting with what they eat
Anmol Javadekar
Sr. Business Analyst and Product Owner | MBA | SAFe® 5 Product Owner and CSM Certified
Guy Shelly
Product Owner
Other Named Lisa Flett
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Lisa Flett works for Altera Digital Health
Lisa Flett's role in Altera Digital Health is sr manager itsm strategy process governance and business management at altera digital health
Lisa Flett works in the industry of Software Development
Lisa Flett's colleagues are Lisa Gillis,Feril Soni,Naina Luthra
Lisa Flett's latest job experience is sr manager itsm strategy process governance and business management at altera digital health at Altera Digital Health
Lisa Flett's latest education in University of Central Florida
