Lisa Rouse

I am a highly motivated, proven performer in my field of work maintaining the uppermost level of productivity for my team, and a stellar level of customer care to our clients. My first priority is my customer's experience while in my care, while giving my management team the confidence of knowing I can complete any task or challenge they entrust to me. My specialties are: Customer relations and service, including a concierge level; Assisting management, including acting as lead to my current team; Leadership roles including all aspects of managing a staff in my care; Call center development, flow and management; Call flow provisioning, education and care; Contact Center training and education; Employee training and policy implementation; Auditing of customer services; Provisioning within the Broadsoft platform; Billing processing and audits; Administrative assisting where needed. Training my customers to become self-sufficient in their services, optimizing their experience and control. I have served in an executive assistant role to various levels of leadership including C-Level officers. I and highly proficient in scheduling, expense, budgets, reporting, and discretionary communication.