Lisa Rush
Servant Leader@ Capital One
Dallas, Texas, United States
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Lisa Rush is a highly experienced IT leader with over 20 years of work experience. Based in the United States, she is known for her ability to deliver scalable, optimized, and sustained performance to ensure business-critical customer environments remain ahead of the game. Lisa has a strong background in customer-facing and team-building, with a history of increasing MTTR and problem management processes. She has also been involved in various promotions and promotions for her contributions. Lisa is a strategic and personable individual who thrives in high-pressure situations and is open to discussing how she can contribute to your company.
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Emails and Phone Numbers

@capitalone.com
+1 703720****
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About

Your rapidly growing business needs a strong and resourceful IT leader who provides scalable, optimized, and sustained performance that ensures your business-critical customer environments remain ahead of the game. As you review my Profile, you’ll see compelling recommendations from Vendors, Colleagues, and Executives on my ability to deliver solid, timely, and creative solutions. You’ll also observe that throughout my Fortune 50 career, my unwavering customer-facing and team-building focus have resulted in multiple promotions for contributions like the ones below: *Workflow Optimizations: Implemented Oracle software performance initiative to drastically decrease mainframe job execution times 90% in 12 cycles. History of decreasing MTTR and Problem Management processes as much as 62%. *Vendor Engagement: Utilized Key Performance Indicators (KPIs) to raise uptime 11% and lower support hours by 286 utilizing savvy process improvements with vendor and proprietary software. *Innovation: Received rave peer reviews for creative 90 minute video orientation for new CIO regarding Team business financials. *Staff Engagement: Mentored, trained, and evaluated globally dispersed junior and mid-level Managers and Contractors on technical and soft skills, exceeding targets, and opportunities to earn rewards and recognition. *Board Member: Actively served on Problem Management, Change Advisory, and Change Management Boards in increasingly more responsible positions for PepsiCo (Frito-Lay) North America. Strategic yet personable, I thrive in high pressure situations requiring collaboration with multiple internal teams on unique and complex issues. I’d be interested in exploring a few of these with you and discussing how I can do the same for your company at [email protected].

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Work Experience

1680 Capital One Drive, McLean, Va, 22102, US

Financial Services

56564
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Lisa Rush's Professional Milestones

  • Major Incident Manager (2018-10-01~2020-01-01): Developed and implemented robust incident prevention strategies to mitigate potential risks and minimize resulting losses.
  • It Delivery Team Lead (2007-01-01~2011-01-01): Overseeing the seamless implementation of IT infrastructure and enhancing overall efficiency while maintaining high quality standards.
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Education

University of North Texas
University of North Texas

Computer Science