Lisa Troher

• Six years Human Resources experience, including: designing, implementing and maintaining a new payroll system; payroll processing; health benefits administrator; interviewing and training new hires; and events planning. • Five years customer service experience in an international call center environment with additional responsibilities as a Gift Registry and Designer Rewards Specialist. • Eight years teaching experience in a variety of academic settings including whole classroom, small group, and one-on-one instruction. • Fifteen years administrative experience, including: executive support, office management and clerical. • Demonstrated patience and creativity by resolving complex customer service issues. • Proven team player by researching and sharing information with co-workers to help with performance, volunteering to help in other departments, and being a member of a steering committee. • Leadership skills developed by providing additional support to Help Desk as needed and coaching CSRs on questions regarding policy, procedures, and product questions; creating and giving presentations to management and coworkers; and managing a classroom.