Lona Fink
Strategic Engagement Manager@ UKG
West Palm Beach, Florida, United States
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Lona Fink is a Strategic Partner with 25 years of experience managing customer relationships and ensuring the highest ROI for their investments. She is committed to equity in the workplace and believes in the diversity, equity, and inclusion program. Lona has a strong background in C-Suite/Executive Level change management, customer success, and detail-oriented diversity, equity, and inclusion leadership development. She is skilled in process improvement, project management, relationship management, and SharePoint site design. Lona has worked in various roles, including as a Practice Groups Committee & Advisory Council Member at The Equity at Work Council and a Strategic Engagement Manager at UKG.
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@ukg.com
@adp.com
+1 561251****
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About

Strategic Partner with 25 years of experience managing customer relationships, working closely with the C-Suite/Executive Level to ensure customers are leveraging all functionality available and getting the most ROI from their investment. Committed to Equity in the Workplace and ensuring that everyone feels like they Belong. Company Culture is the foundation to every company, and the Diversity, Equity and Inclusion Program needs to be the strategic core of everything it does. Experienced Program Manager, creating process improvements, developing, and managing success strategies, and ensuring everyone has the resources needed at their fingertips to enhance the overall customer experience. Focus Areas:✦ C-Suite/Executive Level ✦ Change Management ✦ Customer Success ✦ Detail Orientated ✦ Diversity, Equity, and Inclusion ✦ Leadership Development ✦ Organization ✦ Process Improvement ✦ Project Management ✦ Relationship Management ✦ SharePoint Site Designer

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Work Experience

900 Chelmsford Street, Lowell, Massachusetts, United States, 01851

Software Development

14255
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Lona Fink's Professional Milestones

  • Customer Success Manager (2016-10-01~2019-06-01): Driving customer satisfaction and satisfaction by implementing proactive strategies and initiatives to enhance customer experience.
  • Customer Service Specialist (1996-09-01~1998-07-01): Implemented effective sales strategies to increase customer satisfaction and loyalty.
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Education

Western Governors University
Western Governors University

Human Resources Management,

Bachelors,

Bachelor Of Science

2015-2018