quality specialist at stefanini us@ Stefanini North America and APAC
Plymouth, Michigan, United States
Lori Shoemaker
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FlashIntel GPTLori Shoemaker is a highly experienced professional with 35.6 years of work experience. She possesses a wide range of skills including Lotus Notes, troubleshooting, help desk support, active directory, and technical support. Based in the United States, Lori has worked in various roles such as Operations Specialist, Help Desk, Support Technician, and Medical Assistant. She has a strong track record of achieving and maintaining quality standards, ensuring client satisfaction, and addressing agent issues. Lori's expertise and leadership have contributed to the success of various organizations, including Stefanini Brasil, ComputerTraining.com, and the Southfield Delivery Center.
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About
As the Quality Lead for the Southfield Delivery Center, assigned to particular client,I was instrumental in achieving and maintaining the quality standards, as set forth by ISO, as well as client requirement. I led the team in achieving and maintaining 97-99% overall monthly Customer Satisfaction. I assisted the Team Leaders in coaching, training, and addressing agent issues. I have assisted the CMC, Team Leaders, and Reporting lead in leading the team in whatever capacity was requested, including training, reporting, as well as monitoring agent adherence.
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quality specialist at stefanini us
IT Services and IT Consulting
Lori Shoemaker's Professional Milestones
- Help Desk (2008-12-01~): Provided exceptional technical assistance, resolving customer issues and improving overall customer satisfaction.
- Support Technician (2008-12-01~2010-10-01): Provided exceptional technical assistance to resolve customer issues, resolving them promptly and ensuring customer satisfaction.
Skill
Lotus Notes
Troubleshooting
Help Desk Support
Active Directory
Technical Support
Windows Xp
Windows Server
Windows
Networking
Software Documentation
Windows 7
Computer Hardware
Quality Auditing
Basic Excel
Basic Ms Word
Basic Ms Powerpoint
Operating Systems
Certification
Colleagues
David Gawenda
Chief Operating Officer
Sandy Sankara
Vice President Applications
Spencer Gracias
Chief Executive Officer
Scott Kessler
Vice President Workplace And Enterprise Services
Stefan Baier
Vice President Of Total Talent And Digital Services
Other Named Lori Shoemaker
Frequently asked questions
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Lori Shoemaker's social media include: Linkedin,
Lori Shoemaker works for Stefanini North America and APAC
Lori Shoemaker's role in Stefanini North America and APAC is quality specialist at stefanini us
Lori Shoemaker works in the industry of IT Services and IT Consulting
Lori Shoemaker's colleagues are David Gawenda,Sandy Sankara,Spencer Gracias
Lori Shoemaker's latest job experience is quality specialist at stefanini us at Stefanini North America and APAC
