Louise Docherty

Highly competent professional with over fifteen years’ experience in Learning & Development, Project Coordination and Quality and Compliance. Excellent communication, presentation and interpersonal skills. Able to work autonomously and on own initiative, whilst also being a key member of a lively and enthusiastic team. Interacts effectively with all levels of an organisation and treats all with respect and is open and receptive to their needs. Capable of handling multiple projects and priorities in a professional manner. Areas of Expertise Identify Training and Development Needs Quality Assurance Policy Creation and Implementation Management of Funded training programmes Apprenticeships Advance skills in MS Office (Word, Excel, PowerPoint, Access and Outlook.) Creation of professional, executive-level analytical reports and presentations. Experienced handling sensitive and confidential information with discretion. Ability to develop and implement organisational processes, workflows, policies and procedures to increase efficiency and ensure compliance with regulators and audit procedures. Strong co-ordination and problem solving skills including resolving customer complaints. Establishing relationships with external suppliers, managing their performance and measuring return on investment