Luc Villeneuve

* 8 years of managerial experience in a customer service industry; hospitality and in a call centre * Exceptional ability to work simultaneously on multiple tasks * Communicate effectively, both orally and in writing, with Senior management and Executives * Understand how to enhance and drive customer experience * Create a positive work environment, motivate and develop successful teams * Driven to improve team members to exceed their unique skills/abilities * A motivated self-starter, detailed oriented, and goal driven * Use creative thinking to get results when challenging situations arise * Impeccable problem solving skills * Able to prioritize tasks to meet deadlines * Have a strong knowledge of financial planning, book keeping, and working within a budget * Have a good understanding of the relationship between organizational performance and financial management * Exceptional knowledge of Microsoft Office programs