Lucas Sallen

As a Customer Service Team Manager, I am an enthusiastic, confident and organised person with experience in both customer care and management. My communication skills allow me to set the right expectations with team members while listening to their input in order improve workplace functions and production. Working in a multicultural environment, my respectful approach has encouraged the Team to share ideas and suggestions which ultimately benefited the organisation (attrition/atmosphere/productivity/…). My ability to remain fair, trustworthy and open has inspired the commitment of the Team, facilitating the implementation of new action plan across the Customer Service Team. Moreover, providing live feedback and coaching CSR increased quality and productivity while meeting KPI. In such a fast paced environment, I have proven to be adaptable and autonomous, using my ability to multi-task in order to supervise the Customer Service’s operations.