Luciano Giannico R Alves
Customer Account Manager@ Embraer
Guaratinguetá, Sao Paulo, Brazil
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Luciano Giannico R Alves is a highly experienced professional with 27.9 years of work experience. He possesses a wide range of skills including creativity, teamwork, problem solving, customer support, and system engineering. Based in Brazil, Luciano has worked in various roles, including as a Fiscal De Contratos at Petrobras and as an Internship and Student at various organizations. He has also worked as a Mechanical Engineer at BASF in Germany and as a Customer Account Manager at Embraer. Luciano's expertise lies in CRM implementation and he has a strong background in improving processes, training users, and modeling implementation architecture.
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Emails and Phone Numbers

@yahoo.com.br
@hotmail.com
@yahoo.com.br
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About

Great team working Skills, responsible for Customer Relationship with Embraer Customers em EUA and Europe. International experience on Congress, Workshops, conferences, Kaizens... Responsible for negotiating Sales of Technical Services, contracts and managing Customer issues. Responsible for CRM implementation at Embraer Commercial Aviation, with large experience in improving processes, training users and modeling all implementation architecture. Salesforce consultant.

Work Experience

Av. Brigadeiro Faria Lima, 2170, São José dos Campos, SP, 12227-901, BR

Aviation and Aerospace Component Manufacturing

21309
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Luciano Giannico R Alves's Professional Milestones

  • Customer Account Manager (2002-02-01~): Developed and optimized customer account strategies to enhance client satisfaction and drive loyalty.
  • Planejamento Estratégico (2001-01-01~2001-12-01): Optimized construction projects, ensuring efficient coordination and timely delivery of exceptional production materials.
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Education

Universidade Estadual Paulista Júlio de Mesquita Filho
Universidade Estadual Paulista Júlio de Mesquita Filho

Mba,

Engenharia

1997-2001