service excellence analyst at roche@ Roche
Costa Rica
Luis Gonzalez
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FlashIntel GPTLuis Gonzalez is a highly experienced Team/Delivery Manager with over 8 years of experience in the Call Center Industry. He has successfully transitioned new call center projects to Costa Rica from the US and the Philippines, achieving positive results for his customers through innovation and process improvement. Luis is a highly analytical individual with excellent people skills and a keen interest in technology. He is currently seeking new job opportunities in a solid and well-positioned company that offers growth opportunities.
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About
I have over 8 years of experience as Team/Delivery Manager in the Call Center Industry, specifically in customer service, financial and technical environments. I've successful transitioned 4 new call center projects to Costa Rica from the US and Philippines, obtaining always positive results for my customers through innovation and process improvement. I'm a very analytical individual with great people skills and affinity for technology. I am currently looking for new jobs opportunities in a solid and well positioned company that can offer establity and growth opportunities.
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service excellence analyst at roche
Biotechnology Research
Luis Gonzalez's Professional Milestones
- Group Manager (2014-06-01~2014-12-01): Successfully implemented strategic initiatives, driving maximum team performance and achieving client goals.
- ITO Support Specialist (2006-05-01~2008-12-01): Overseeing complex IT support processes, optimizing quality of service and driving customer satisfaction.
Skill
Leadership
Liderazgo De Equipos
Microsoft Office
Management
Coaching
Banking
Business Analysis
Centro De Llamadas
Team Management
Team Leadership
Process Improvement
Credit
Call Centers
Customer Service
Loans
Analysis
Performance Management
Certification
Colleagues
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Luis Gonzalez's social media include: Linkedin,
Luis Gonzalez works for Roche
Luis Gonzalez's role in Roche is service excellence analyst at roche
Luis Gonzalez works in the industry of Biotechnology Research
Luis Gonzalez's colleagues are Samik Adhikary,Dylan Jacob,Rishi Soni
Luis Gonzalez's latest job experience is service excellence analyst at roche at Roche
