Luz Mary Correa León
manager service supervisor en ricoh colombia@ RICOH COLOMBIA
Colombia
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Luz Mary Correa Leon is an experienced Business Administrator with 16.7 years of work experience. Based in Colombia, she has a strong background in Supervisor and Coordinator of customer service and operations, Pqrs, logistics and inventory, procurement, administrative processes, and customer retention. She is skilled in ERP, CRM, SAP, Salesforce, NPS, CSAT, and Excel. Luz is known for her leadership, teamwork, adaptability, flexibility, and commitment to continuous improvement. She has worked at RICOH COLOMBIA and ASIC Soluciones in various roles, including Manager Service Supervisor and Project Coordinator.
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Administradora de Empresas, amplia experiencia laboral en Supervisor y Coordinador grupos de trabajo de servicio al cliente y operaciones, Pqrs, logística e inventarios, Compras, procesos administrativos, auditorias de procesos operativos, fidelización y retención de clientes, seguimiento de niveles de servicio (ANS), manejo de herramienta: ERP, bizagi, CRM SAP, salesforce, NPS, CSAT, Excel. Con competencias en liderazgo, actitud de servicio, trabajo en equipo, empatía, adaptación rápida a los cambios, proactividad, flexibilidad y compromiso, capacidad de escucha, autodisciplina, resilencia.

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Work Experience

IT Services and IT Consulting

193
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Luz Mary Correa León's Professional Milestones

  • manager service supervisor en ricoh colombia (2020-03-01~): Implementing effective training programs to enhance service excellence and enhance customer satisfaction.
  • Junior Services Coordinator (2016-08-01~2019-12-01): Coordinated and executed seamless operations, resulting in increased efficiency and customer satisfaction.
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Education

Servicio Nacional de Aprendizaje (SENA)
Servicio Nacional de Aprendizaje (SENA)2014-2014