Lynn Gross, CMP

Accomplished and solutions focused Director of Operations and Program Leader with proven expertise in turning around underperforming operations into an efficient and cost-effective business. Deliver expertise in streamlining operations, ensuring staff productivity and compliance. Oversee program planning and staff leadership/training excellence. Deliver real-world solutions using planning that streamlines cost-effective and productive industry compliance and support. Expert in driving event coordination for programs that deliver new revenue generation. Manage challenging programs and harmonize operational systems. Evaluate each situation and deliver solid operations and staffing insight as a trusted client and business operations advisor. Provide sound problem solutions and staff leadership that include examples of the following: ✔ Well versed in turning around underperforming business programs while driving budget savings of $25,000. ✔ Generate an inclusive and culturally diverse working environment that drives client expansion and customer service excellence. ✔ Innovative and forward-thinking Operations Leader focused on expanding client/consumer interest and participation. Expert in breaking down communication silos that continue to drive client relationships while building trust. ★Key Performance Highlights★ ► Instrumental in growing client base by 23% and generating additional revenue of $513,000. ► Coordinated a successful program for a major client and provided the sales force options in influencing key decision makers and served as point of contact in resolving any program issues. Specialties: Operations Leadership, Client Service & Satisfaction, Solutions Focused, Client Acquisition & Retention Success Story, Highly Analytical & Organized, Recruit & Develop Top-Tier Teams, Manage Payroll & Budgets, Agile Client Champion & Liaison, EO Inclusion & Diversity, Drive Client Expectations, Reduce Redundancies, Responsive Leader, Non-Profit, Fundraising, Resourceful