Lynn Rozmus

You know how companies often struggle to orchestrate learning and implement best practices across remote teams? I solved this by thinking outside of the box to bring innovative solutions to our expanding energy company. While initially tasked as office manager/customer service representative, my ability to pinpoint challenges and turn them into learning opportunities yields tremendous benefits across the organization. My role now creates opportunities to engage our teams as the expert liaison where Operations and IT intersect with Human Resources. My colleagues deserve to thrive, and I believe that mastering our technology (in this case, the Cargas Operating System) will ultimately save them time, improve productivity and job satisfaction while truly thrilling our customers. We also drive charitable support for the communities that we serve. Facilitating their empowerment and growth yields a win-win-win for our team, our vendor partners and customers. For example, I’m thriving as my role organically expands to that of a Training Director supporting Continuous Improvement: * Created a cross-training process in our one-call system that ensures all can navigate our opportunities and provide exemplary customer service. * Initiated “10-minute Tuesday” training courses to educate our reps, drivers, and technical team locally and virtually. * Implemented training to embrace our Mobile/tablet platform for improved performance. * Mitigated their fear of the unknown and resistance to innovation by raising their comfort level with the cause & effect of changes. * Empowered them to take ownership and contribute to the solution! I'm also an award-winning industry expert/contributor/featured member of the Cargas Connections. KEYWORDS: Energy, Cargas, Customer Service, CSR, Training, Chief Learning Officer, Propane, Bobtail, mobile platform, controller, database, CRM, email, financial auditing, Operations, e-learning, virtual teams, event planning, logistics, technology, Fuze, Salesforce