MELITA GRACE

ADHICS Lead Auditor/CISA Certified/ ISO 20000:2011 Lead Auditor Certified/ ISO 27001:2013 Lead Auditor Certified/ ITIL Foundation Certified/ ISO implementation Lead Auditor Certified/ Lean Trained Tested and Certified from Genpact/ GB Trained and Tested from GENPACT Education. Certified lead auditor, certified process implementer and effective trainer with nearly 13 years of successful career span.• Effective in undertaking IT service management audit, Information Security Audits, ISO process implementation, ITIL framework-based approach, SLA management, performing audit of ticket systems.• Efficient in implementation of Business Continuity Plan as per ISO 22301 Standard. Expert in Compliance and Legal review of the customer contracts. (Data protection Agreement, GDPR based contracts etc)Key role in converting the Leads to proposals from Meeting the clients to explaining the Technical scope to preparing the Proposals and submitting to Clients. Excelled in providing quality training programs for various functions in the industry, based on customer’s needs. Excelled in strategic relationships at each marketplace in order to gather best practices, pilot programs, new opportunities, policy changes and finding ways to improve quick TAT's and closure Resourceful in governing Change Management Process across the company as per standards along with tracking the implications of the changes. A Perfect People Manager with expertise in directing cross- functional teams using interactive and motivational leadership that spurs people to willingly give 100% effort