Mahdi Bagali

Customer-focused Desktop Support Technician with more than years of success in a variety of computer operating systems, applications, and hardware. Analytical and adept at resolving complex issues. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards. Over 2 years experience in providing helpdesk support to users. Highly skilled in maintaining, analyzing, troubleshooting, and repairing computers/ Laptops, hardware, software and peripherals DESKTOP SUPPORT EXPERIENCE:- Worked in IT Source Technologies as Desktop Support Technician. Troubleshooted and resolved desktop support issues Ensure the functionality of all of the PC and Laptops. Follow policies and standards as described in the corporate IT SOI. Proven skills in Windows 7, Microsoft Office 2007/2010 and Antivirus software Demonstrated ability to provide user support by means of remote access tools. Supervise complaint ticketing system and follow timely resolution of all work orders Install, organize, test, maintain, check and troubleshoot end user workstations and interrelated hardware and software Maintaining high level Customer satisfaction by clarifying Customer needs and ensuring that they are met Deliver a range of technical support services to customers.