User Experience Strategist | Researcher@ KeyBank Commercial
Cleveland, Ohio, United States
Malena Hansen, MS UXD
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Kent State University
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FlashIntel GPTMalena Hansen, MS UXD is a highly experienced professional with 21.7 years of work experience. She possesses a wide range of skills including leadership, customer relations, accounting, and data analysis. Malena has a strong background in software documentation and process improvement. She is skilled in using tools such as Salesforce.com, JIRA, and SQL. Malena has worked in various roles, including Product Designer and User Experience Strategist, demonstrating her ability to effectively communicate business pain points and improve processes. She is based in the United States.
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About
My experience in customer service, quality assurance, and product design makes me uniquely qualified to understand and solve user frustrations. I am able to work within the full software development life cycle forging relationships with customer success, development, sales, and management teams to communicate business pain points and make improvements to processes and products.
Work Experience
User Experience Strategist | Researcher
UX Strategist | Researcher
Financial Services
Malena Hansen, MS UXD's Professional Milestones
- Associate User Experience And User Interface Designer (2017-08-01~2019-04-01): Creating visually stunning and user-friendly interfaces to create immersive experiences for various industries.
- Customer Service Representative (2010-08-01~2011-10-01): Provided exceptional customer support, exceeding satisfaction targets and enhancing customer satisfaction.
Education
Management,
Architecture,
Design
2016-2018Skill
Leadership
Customer Relations
Accounting
Salesforce.com
Windows
Data Entry
Data Analysis
Troubleshooting
Jira
Crm
Software Documentation
Process Improvement
Zephyr
Tableau
Quality Assurance
Software
Billing
Microsoft Office
Testing
Editing
Customer Service
Enterprise Software
Technical Support
Invoicing
Sql
Restful Webservices
Python
Management
Automated Software Testing
Documentation
Saas
Research
Accounts Receivable
Cloud Computing
Selenium Webdriver
Business Systems
Databases
Usability Testing
Information Architecture
User Experience
User Centered Design
Agile Methodologies
Business Intelligence
Web Design
Wireframing
Html
Cascading Style Sheets
Training
User Research
User Documentation
Experience Design
Product Design
User Stories
User Journeys
User Experience Design
Mockups
Knowledge Management
Site Maps
Protoyping
Problem Solving
Creative Problem Solving
Collaborative Problem Solving
Organization Skills
Mentoring
Certification
Colleagues
Janice Beach
team leader svp - non owner occupied re advisors
Warren Rowe
owner at commercial equipment finance
Beth Mooney
Chief Executive Officer
Kathleen Terrell
Chief Human Resources Officer
Shelley Housley
cfo key pacific mortgage sr vice pres asset liability manager of another subsidiary of keycorp
Other Named Malena Hansen, MS UXD
Frequently asked questions
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Malena Hansen, MS UXD's social media include: Linkedin,
Malena Hansen, MS UXD works for KeyBank Commercial
Malena Hansen, MS UXD's role in KeyBank Commercial is User Experience Strategist | Researcher
Malena Hansen, MS UXD works in the industry of Financial Services
Malena Hansen, MS UXD's colleagues are Janice Beach,Warren Rowe,Beth Mooney
Malena Hansen, MS UXD's latest job experience is User Experience Strategist | Researcher at KeyBank Commercial
Malena Hansen, MS UXD's latest education in Kent State University
