Deputy General Manager@ Bharti Airtel Services
Delhi, India
Mandeep Malik
GET FULL PROFILE 
International Management Centre
Real-Time AI Research
FlashIntel GPT
Tell me more about Mandeep Malik?
FlashIntel GPTMandeep Malik is an experienced professional with over 22 years of work experience in customer experience, BPO, technology, partner management, and call center operations. He holds an MBA in Marketing and has a strong background in Consumer & Market Insights, Quantitative and Qualitative Research. Currently, he serves as the Deputy General Manager at Bharti Airtel Ltd. in Gurgaon, where he focuses on consumer insights and recommends its business application. Mandeep has worked with world-class organizations like Bharti Airtel, ICICI, Tata Tele Services Ltd, and DHL. He is passionate about analyzing consumer insights and recommending its business application.
For inquiries about Phone Number and Email, please click here Unlock Contact
Emails and Phone Numbers
About
- MBA with specialisation in Marketing with nearly 17+ years’ of experience in Consumer & Market Insights, Quantitative and Qualitative Research, Customer Services, Operations Management, Quality & Compliance in service industry.- Presently working with Bharti Airtel Ltd., Corporate office in Gurgaon, as Deputy General Manager (Consumer Insights & Intelligence Vertical) since Oct’12 – till date. - Have had privilege to work with world class organisations like – Bharti Airtel, ICICI, Tata Tele Services Ltd, DHL.Objective: Dig consumer & market insights & recommend its business applicationSummary : Consumer Insights & IntelligenceCurrently leading insights agenda for high value consumers across all lines of business (Post-paid, Broadband, DTH, B2B & airtel TV) of Bharti airtel Ltd. Understanding business asks & feeding consumer insights into the strategy. The feed could range from testing products at idea stage, to unblocking business opportunities, provide basis of building communication strategy & lastly feed into Go to Market strategy.
...See MoreWork Experience
Mandeep Malik's Professional Milestones
- Brand, Partner And Insights Senior Manager - Measurement And Research Vertical, O.e (2006-11-01~2011-01-01): Developed and implemented innovative marketing strategies to drive brand awareness and improve analytics data collection.
- Senior Manager - High Value Customer Experience (2011-02-01~2012-09-01): Enhanced customer satisfaction through comprehensive data analysis and design expertise.
Education
Marketing,
Master Of Business Administration,
Masters
1995-1997Skill
Customer Experience
Bpo
Technology
Partner Management
Call Center
Market Insights
Customer Retention
Telecom
Customer Satisfaction
Telecommunications
Market Research
Process Excellence
Vendor Management
Team Management
Ivr
Gsm
Marketing
Customer Lifecycle Management
Consumer Insights
Postpaid
Research
Mis
Service Delivery
Services
Certification
Colleagues
Other Named Mandeep Malik
Frequently asked questions
Mandeep Malik's social media include: Linkedin,
Mandeep Malik works for Bharti Airtel Services
Mandeep Malik's role in Bharti Airtel Services is Deputy General Manager
Mandeep Malik's colleagues are Brijesh verma
Mandeep Malik's latest job experience is Deputy General Manager at Bharti Airtel Services
Mandeep Malik's latest education in International Management Centre
