Mandy Tidey

I have gained alot of experience over the past 10+ years working within sales and custoner service. I am a hardworking and loyal team member, who believes brilliant customer service goes a long way. I feel communication is key, and can work efficiently alone or as part of team. I can adapt to all work situations well, and go above and beyond within my job role. I am punctual, highly organised, meticulous, and a quick learner. I pick up new systems and procedures quickly. I have high commutative skills, as well as great IT and typing skills. I have administrative experience, and feel I can work well under pressure. Some of the skills I have gained along the way within various job roles - ▪ Customer service ▪︎ Management and leadership skills ▪ Product knowledge and training ▪ Working closely with suppliers, head office, buyers and brands ▪ Delegation, organisation and and team building ▪ Gaining stronger communication skills ▪︎ Completing store performance figures, daily briefs, staff and Kpi training ▪︎ Training all new staff in the company and the South East area on key products and being previously selected by my area manager as a brand ambassador for the company ▪ Dealing with problems and store issues efficiently and quickly ▪︎ Cash handling and processing refunds and accounts including finance within store ▪︎ Invoicing, logistics, administration and system processes ▪︎ Training within various roles at different levels I am a very creative and organised person and continually push for more in my job role. I am a loyal and trustworthy person who has a well skilled background in customer service, sales and retail, and experience in visual merchandising.