Manhar Sharma

• Around 17+ years of proven track record in ITIL Framework- Project Management and Governance, JIRA Administration, Service Delivery & Operations, Business Processes, Change Management, Problem Management, Request Management, Service Governance, Automation & Analytics, Service Desk, Reporting and Incident Management • Expertise in managing various project related activities involving planning, execution and management in tune with the core business objectives; extending postimplementation support to project team by defining SLA norms • Ensure strategic direction met by clearly defining schedule and project outcomes. • Communicate with high level stakeholders establishing and maintaining positive relationships • Have proven ability to lead multiple teams, partner with management to resolve conflicts & obtain resources. • Formulation and enforcement of project process. • Leveraging skills in working on Agile/Scrum Methodology as well as waterfall.