customer experience project management business planner call centermercosul operations@ General Motors
São Caetano do Sul, São Paulo, Brazil
Marcela Caribé
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FGV - Fundação Getulio Vargas
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FlashIntel GPTMarcela Caribe is a highly experienced professional with 18.9 years of work experience. She possesses a wide range of skills including compras, 5s, metodologia kaizen, purchasing, and seis sigma. Based in Brazil, Marcela has a strong background in Customer Experience Project Management, specifically in Call Center Mercosul operations. She has worked for General Motors in various roles, including Customer Service, Aftersales Business Performance Coordinator, and Aftersales Risk Management Coordinator. Marcela's expertise lies in implementing and coordination processes for South America projects, RPAS, inovation, tools and methodologies, and technical tools.
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About
Customer Experience Project Management - Call Center mercosul operations. Responsible for all implementation and coordination process for South America projects, RPA´S, inovation, tools and methodologies ex: Lean, Opex, etc. Knowledge on technical tools as Automation Anywhere, Knime, Python, Power BI, Access, Power Automate and Power Apps. Previous experience as Cost Recovery Coordinator for warranty business (purchasing-Risk Management), Risk Management Coordinator for Aftersales suppliers and buyer for automotive and chemical industries.
...See MoreWork Experience
Customer Experience Project Management | Call Center Operations
customer experience project management business planner call centermercosul operations
Project Coordinator
Aftersales Business Performance COOrdinator - On Star
Cost Recovery Warranty Coordinator
Aftersales Risk Management Coordinator
Customer Care Senior Buyer | Aftersales
Global Propulsion System Senior Buyer - Oem Powertrain
Motor Vehicle Manufacturing
Marcela Caribé's Professional Milestones
- customer experience project management business planner call centermercosul operations (2010-04-01~2014-07-01): Negotiated and finalized the most lucrative contracts, driving company growth and enhancing supplier relationships.
- Aftersales Business Performance COOrdinator - On Star (2019-08-01~): Optimized after-sales operations, driving profitability and enhancing customer satisfaction.
Education
Business Administration And Management,
General
2012-2014Skill
Compras
5s
Metodologia Kaizen
Purchasing
Seis Sigma
Apqp
Ppap
Certification
Colleagues
Solomon Gedela
Product Creator | Owner
Kushal Singampalli
product owner & technical specialist at general motors
Gregory Bradley
Innovation Owner
Jeff Lang
Global Simulation Owner at General Motors
Ameenuu Abubakar
business owner at kano
Other Named Marcela Caribé
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Marcela Caribé's social media include: Linkedin,
Marcela Caribé works for General Motors
Marcela Caribé's role in General Motors is customer experience project management business planner call centermercosul operations
Marcela Caribé works in the industry of Motor Vehicle Manufacturing
Marcela Caribé's colleagues are Solomon Gedela,Kushal Singampalli,Gregory Bradley
Marcela Caribé's latest job experience is customer experience project management business planner call centermercosul operations at General Motors
Marcela Caribé's latest education in FGV - Fundação Getulio Vargas
